Refund, Return & Exchange Policy

Last updated: 22 June 2026

At mahārha, every jewellery piece is carefully checked and packed before dispatch. We want your purchase experience to feel clear, safe, and trustworthy.

Return & Exchange Window

Eligible products can be returned or exchanged within 7 days from the date of delivery.

To be eligible, the product must be:

  • Unused, unworn, and in original condition
  • Returned with original packaging, invoice, tags, certificates/cards, and any accessories received
  • Free from scratches, damage, alteration, fragrance, stains, or signs of wear

mahārha reserves the right to reject a return or exchange if the product does not pass our quality check.

Products Not Eligible for Return

For hygiene, customisation, and precious metal value reasons, the following products are not eligible for return, unless they are received damaged, defective, or incorrect:

  • Earrings, nose pins, naths, and other hygiene-sensitive jewellery if opened, used, or worn
  • Customised, personalised, engraved, resized, or made-to-order jewellery
  • Gold jewellery made on enquiry or custom order
  • Gold coins, silver coins, bars, bullion, or rate-based precious metal products
  • Gift cards, promotional/free items, and final-sale products
  • Products damaged due to misuse, improper care, accidental breakage, or third-party repair

Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, missing, or incorrect product, please contact us within 48 hours of delivery.

Please share:

  • Order number
  • Clear photos of the product and packaging
  • Unboxing video, if available
  • Description of the issue

Once verified, we will arrange a replacement, exchange, or refund as applicable.

Refund Process

After we receive the returned product, it will go through a quality check. If approved, the refund will be processed to the original payment method within 7–10 business days.

The time taken for the amount to reflect in your account may depend on your bank, card provider, UPI provider, or payment gateway.

Shipping charges, COD charges, gift wrapping charges, and convenience fees are non-refundable unless the return is due to a mistake from our side, such as a wrong, damaged, or defective product.

Exchange Policy

Exchanges are subject to product availability. If the requested product is unavailable, we may offer store credit, another product option, or a refund where applicable.

If the exchanged product has a higher price, the customer must pay the difference. If it has a lower price, the balance may be issued as store credit or refunded, based on approval.

Return Shipping

For returns due to wrong, damaged, or defective products, mahārha will bear the return shipping cost.

For customer-choice returns or exchanges, including change of mind, style preference, or size preference, return shipping charges may be borne by the customer.

Order Cancellation

Orders can be cancelled before dispatch by contacting us as early as possible.

Once an order has been shipped, it cannot be cancelled and will be treated as a return request after delivery, subject to this policy.

Customised, personalised, made-to-order, gold enquiry orders, and precious metal coin/bar orders cannot be cancelled once processing has started.

Precious Metal Price Changes

Gold and silver prices may change based on market rates. Once an order is confirmed, mahārha will not offer refunds, adjustments, or compensation due to later price changes.

How to Request a Return, Exchange, or Refund

Please contact us at:

Email: support@mahārha.com
Business Name: mahārha

Please include your order number and reason for the return or exchange.

Important Note

Returns and refunds are processed only after verification and quality inspection. mahārha may decline any return, exchange, or refund request that does not meet this policy.